Frequently Asked Questions

Choosing the right kit (start here)

Do it in this order:

  1. Work out your fence type (Colorbond/steel/timber/brick)
  2. Count how many fence sections you want to extend (post to post is one section)
  3. Measure each fence section between the posts
  4. Pick a style: maximum privacy / some airflow / decorative / pool safety
  5. Choose the kit that matches your fence type and your measurements

A fence section is the part of the fence between two posts.If you stand in front of your fence, each “gap” from one post to the next is one fence section.

Measure from the inside edge of one post to the inside edge of the next post.That measurement is your fence section width (sometimes called “bay width”).

  • Standard Kit: This kit is designed to extend standard Colorbond fences with posts. 

Universal Kit: this kit is designed to extend any fence type, like timber, without Colorbond posts.

Pick the result you want:

  • Maximum privacy: choose a solid privacy style
  • Airflow/light: choose slats or decorative styles

Mostly looks: choose a decorative topper style(If this fence is part of a pool barrier, confirm local pool barrier rules before choosing slats or decorative styles.)

Yes. For the neatest look, keep the same finished height along the fence.

Work backwards from what you’re doing:

  • Extending a fence section → you need the full kit for that fence section unless you have existing posts
  • Replacing one panel → you need the matching panel (same style + same size)

Replacing small items (fixings) → choose the matching accessories for your kit typeAlways match kit type + style + size.

Use this simple rule:

  • If you’re extending your fence from scratch → choose the full kit for that fence section
  • If you only need one item → choose that specific item (panel/cap/fixings) that matches your kit type and size
  • If you’re unsure of size → re-measure between posts and choose based on that (don’t guess)

Parts match when these three things match:

  1. Kit type (Standard or Universal)
  2. Style (privacy / decorative / slats)

Size (the width between your posts)If one of those is different, the parts may not fit together.

Yes, we sell all individual components individually. Order extras that match your setup: Standard or Universal + the same style + the same size.

Tip: If you’re ordering spare panels, confirm your fence section width first.

No, we do not offer custom sizes. All panels are very easy to cut down to size.

Measuring & Ordering

You need:

  • How many fence sections are you extending
  • The width of each fence section (between posts)
  • The height you want to add (and any local rules on fence height)

Yes. Don’t assume they’re all the same. Even small differences can affect fit.

If your fence is stepped, you just go about the installation like you would a straight fence.

If your fence is sloped, you should also be able to install this normally, unless it is very sloped. You may need to purchase a longer panel to allow for trimming the edges to suit the angle. Please refer to the document here for more information.

Measure the width at the top, middle, and bottom.Use the smallest measurement when choosing your size.

Choose the option that is the closest, then if it is too long, you may need to cut the panel down to size.If trimming/adjusting is allowed for your product, follow the product guide exactly.

Installation (DIY)

Yes. These kits are designed for DIY installation.For long runs, taller panels, or windy days, having two people helps.

Usually: tape measure, level, drill/driver, and safety gear (gloves and glasses).A ladder helps with taller installs.

The easiest approach is:

  1. Plan your finished height and where each fence section will go
  2. Start at one end of the fence
  3. Install one fence section at a time
  4. Check the top line is straight (use a level) before moving to the next section
  5. Repeat until finished

Use the Installation Guide and the Troubleshooting section on this page.
Most issues are solved by re-checking:

  • The measurement between your posts
  • whether the posts are straight up-and-down
  • whether the top line is straight

Safety & Rules

If your fence is part of a pool barrier, it must meet local pool rules (about gaps and climbability). Check your local requirements before choosing slats or decorative styles. Our Polkadot and Solid styles are pool-compliant.

Sometimes. Rules vary by council/state and where the fence is (front fence, side fence, corner block). Checking local rules before you buy or install can be helpful if you are unsure.

Yes. They’re made for outdoor Australian conditions.For best results, keep them clean and follow the maintenance advice below.

Shipping & Delivery

Yes — we ship Australia-wide for free.

Our standard processing time is 7-10 days for manufacturing, followed by shipping which takes up to 14 days.

Troubleshooting (quick fixes)

  1. Re-measure between posts at top/middle/bottom
  2. Check for anything in the way (caps, brackets, old screws)
  3. Confirm you chose the size for the smallest measurement
  4. If trimming/adjusting is allowed for your product, follow the product guide exactly
  1. Stop and fix the current fence section before moving on
  2. Use a level on each section
  3. Don’t keep going until the top line looks straight
  4. The rail might need to be pulled up or screwed further down to be even.

Small gaps can happen if posts aren’t straight or parts aren’t seated properly. Re-check: posts are straight, parts are fully pushed into place, and screws are tightened evenly.

  1. Slow down the drill and press firmly
  2. Don’t overtighten — that’s what strips screws