Terms Of Use

Welcome to Screenline, a premier manufacturer of Colorbond fence extensions. By using our website and making purchases, you agree to the following terms and conditions:

1. Products and Services
We provide Colorbond fence extensions crafted for durability and privacy aesthetic appeal. Our product line includes the Lattice, Solid, Slat, Picket, Polkadot, Galaxy, and our freestanding Feature Screen designs.

2. Payment
Payments are processed through the Shopify payment gateway. You need to have access to a bank account or bank card to make purchases.

3. Delivery and Shipping
You have the option to pick up your order from our factory or have it delivered to your specified address. If an incorrect address was provided and your order has been delivered to that address, we are not responsible for reorganising delivery to the new address. In case of shipping delays, we will contact the freight company on your behalf. If materials are damaged in transit, please contact us with photos showing the damage within 14 days of your delivery, and we will replace them.

4. Returns and Refunds
If you’ve ordered the wrong materials, you must organise and cover the cost of return shipping to us with the original order number included (Customers looking to return purchases must do so within 14 days of receiving their order). Once we’ve received the returned materials in saleable condition, we’ll process your refund. You will then need to reorder the correct product through our website. For more information on the return process, please email our team for help.

5. Privacy
We value your privacy and are committed to protecting your personal information. We collect and store customer details through our website’s secure system, which is only accessible to our internal team. For further details, please refer to our Privacy Policy (https://screenlinesystems.com.au/privacy-policy/).

6. Warranties
We offer a 10-year warranty on our fence extension kits and on the powder coating of our panels, reinforcing our commitment to quality and longevity.

7. Dispute Resolution
We strive to address any disputes directly and work towards resolution. We won’t tolerate any abusive behaviour, such as threats or aggressive behaviour. If legal involvement is required, we will take the dispute to a legal level.

8. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at 1300 925 562.

Please note: By purchasing from Screenline, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.